Quality Assurance
Quality Assurance Policy
Toyo Seikan Group is committed to continuous quality assurance activities to provide useful and safe products, systems, and services to society, ensuring customer peace of mind and satisfaction. We strive to improve quality in order to contribute to maximizing value for all stakeholders.
- We make fair and prompt decisions and take actions from the perspective of society and our corporate clients.
- We comply with quality compliance through sincere communication with our business partners, employees, and all stakeholders.
- We promote the utilization of digital and automation technologies and strive to enhance the reliability of quality assurance.
- We comply with relevant laws and safety standards and provide products that meet these requirements.
- We are committed to the continuous improvement of our quality assurance system to adapt to environmental changes.
Enhancing Quality Assurance and Product Safety
Construction of Quality Management Systems
Operating companies of the Group have constructed quality management systems to maintain and continuously improve the quality of their products, systems and services in accordance with the ISO 9001 standards. Among them, companies manufacturing and sell food containers have also established food safety management systems based on the FSSC 22000 standards, in order to provide safer products and increase reliability in the food supply chain.
Toyo Seikan, Toyo Glass and Mebius Packaging, in particular, operate a Total Management System (TMS), which integrates three management systems for quality (ISO 9001), food safety (FSSC 22000) and environment (ISO 14001). The system integration allows the companies to reduce overlaps in operations and expand their focus from sub-optimization to total optimization. Using the dynamic system that links their management systems closely with actual business activities, they are committed to promoting manufacturing that earns the trust of customers.
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Quality Assurance Education
Operating companies of the Group provide their staff with quality assurance training programs according to the characteristics of their operations and products. They are also engaged in quality enhancement activities using quality control methods to maintain and improve quality awareness among staff members.
Addressing Common Quality Risks for Group Companies
We collaborate across our group companies to address various quality risks, including major product defects, quality fraud, intentional product contamination, legal and contractual violations, product guarantees during severe disasters, and crisis management for quality emergencies. The quality assurance officers and department heads from both the holding company and each business company convene in the Group Quality Meeting to align the group’s direction and activities.
We place particular emphasis on preventing quality fraud, which could significantly undermine the trust of stakeholders. Since the core of problems that severely damage stakeholders' trust is closely related to employees' quality awareness, we objectively visualize this through quality awareness surveys and work across the entire group to maintain and enhance quality awareness.